You can contact us by phone or email listed below, or visit our office in Jeddah for a direct meeting with our team and to receive the necessary consultations.

The delivery time depends on the type of product, its origin, and the shipping method used. In general, the process may take between 30 to 90 days, noting that some cases may require a longer period depending on specific circumstances.

We welcome all types of clients, whether they are large companies, small businesses, or individuals. We provide our services flexibly to meet everyone’s needs.

You can start by contacting our customer service team, who will assist you in selecting the products you wish to import, provide the necessary consultations, and complete the initial procedures smoothly.

Yes, we provide regular shipment tracking services to keep you continuously informed about the location of your goods and their expected arrival time, making it easier for you to plan and prepare for their receipt.

Certainly, no invoice is issued and no work begins until both parties sign an official contract outlining all terms of the agreement, ensuring the rights of both sides.

Currently, our import operations are limited to the People’s Republic of China only, with the possibility of expanding to other countries in the future as needed.

We follow a policy of resolving issues quickly and flexibly, which includes providing alternative solutions and maintaining continuous communication with clients to minimize the impact on their operations, while working to address any problem as swiftly as possible.

Yes, we provide consulting services to help you understand various customs regulations, ensuring that all operations are completed legally and smoothly without obstacles.

After approving the quotation, a final invoice is issued, which must be paid via bank transfer to Ocean’s authorized accounts with the participating banks.

Yes, we offer special quotations for clients who place large orders or work with us regularly, ensuring the best prices and convenient terms.

Yes, we provide consultations on the best transportation methods, whether by sea or air, based on the type, size, and destination of the goods, ensuring they arrive safely and on time.

No, we do not provide storage services; we usually collaborate with trusted storage companies if needed.

Yes, shipment insurance is an essential part of our services, ensuring the protection of your goods during international transport and coverage for any potential damages.

Shipping prices are influenced by several factors, including the size and weight of the goods, the destination, the type of transportation used, as well as global economic and political changes. Shipping timing and seasonal factors also play an important role in determining costs. You can contact our sales team to obtain precise and detailed quotations.

Yes, we welcome the import of custom or specially designed products, as long as they comply with Saudi regulations and requirements. Please contact us with the details, and we will assist you in organizing the import process.

Yes, we provide consulting services to help you choose the products that best suit your needs, offering advice on quality, the market, and the best suppliers.

Yes, we can import a variety of raw materials and chemicals, but this requires compliance with the relevant regulations and obtaining the necessary permits and licenses, which we will assist you in securing.

Yes, absolutely.

Yes, we provide continuous updates on the status of your goods during the customs clearance process, and you can contact our team for accurate information at every stage.

The need depends on the type of product; in some cases, special licenses or certificates are required. We will assist you in providing all necessary documents and permits to ensure the process proceeds legally and smoothly.

Currently, our operations are limited to importing from China, but we are working on expanding our network and partnerships to other countries, and we will announce it once available.
Special licenses or certificates are required, and we will assist you in providing all necessary documents and permits to ensure the process proceeds legally and smoothly.

Yes, we can import electronic and technology products, provided they comply with Saudi regulations and are certified by the relevant authorities when required.

We primarily focus on import and logistics services, but we can refer you to experts in marketing and distribution if needed, to ensure the success of your products in the market.

Yes, we have a policy that requires a minimum order quantity when starting the import process, and this minimum varies depending on the type and nature of the product.

Yes, we offer limited initial consultations free of charge to help you understand the process steps and evaluate your available options before committing.

Yes, we can provide technical support and IT consulting based on the type of products and your specific requirements, ensuring that the imported products comply with the necessary technical and specification standards.